Send us your animal sample by December 3rd and receive the results before Christmas!

Send us your animal sample by December 3rd (horse samples) and December 9th (dog samples) and you have the opportunity to receive the result before Christmas. The deadline refers to the postal arrival of the sample at our laboratory and does not apply to tests that we have to have carried out by a partner laboratory. Please note that there is no guarantee that the deadline will be met. 

We will of course continue to process samples that arrive after December 9th, but you will not receive the result until after our Christmas vacations.

Important information:

Our laboratory in Heidelberg will be closed from December 23, 2024 to January 01, 2025. During this time, neither telephone nor e-mail support will be available, but the acceptance of samples will be guaranteed throughout.

From January 2, 2025, we will be back for you and will be available during our usual telephone consultation hours (Monday-Friday 9 am-12 pm and Monday and Thursday 2 pm-4 pm). You can also leave a message on our answering machine at any time or send an e-mail to support@generatio.com - we will get back to you as soon as possible.

Thank you for the trust you have placed in us and our team. We wish you and your four-legged friends a wonderful Advent season!